The Sales / Student Enrolment Team Lead is accountable for leading a team of Student Advisors to achieve or surpass student enrolment target objectives within designated Keypath Academic Partners. This role combines leadership with operational accountability to ensure effective enrolment processes and a superior student experience. Their responsibilities include coaching their team, provide relevant training and troubleshooting at-risk issues to support student success. Additionally, they collaborate with the Senior Manager, Student Operations - Asia to implement new processes, deliver retention outcomes and motivate the team through daily/weekly/monthly initiatives. People Leadership -Performance and Development: Coach and develop your team to meet study period targets, by setting clear expectations, providing constructive feedback, and supporting professional growth. -Employee Relations: Effectively manage low level employee issues.  Where appropriate, escalate concerns to your leader and the People team to resolve in a timely manner. -Training and Development: Facilitate the induction of new starters and support the rollout of training and development within the function. -Talent Retention: By actively coaching and managing your team through the performance framework you create, nurture, and retain top talent. -Talent Acquisition: Awareness of and/or involvement in recruitment initiatives to support identifying top talent. -Foster a Culture of Accountability: Encourage and support a positive, collaborative environment where team members clearly understand their roles and responsibilities, are held accountable for achieving objectives, and consistently align their behavior with Keypath values. -Be a Change Champion: Advocate, lead, and support the successful implementation of change initiatives that drive engagement and ensure a smooth transition to new strategies. Performance and Operations -Sales Management: Drive the team’s day-to-day management to meet and exceed KPIs / targets while maintaining a positive student experience. -Process Management: Maintain and manage processes and protocols (including SOPs, training materials, etc.) -Championing the Customer: Proactively gather and routinely share comprehensive insights (student feedback, educational trends, performance metrics) to inform and enhance student-centric operational strategies. -Continuous Improvement: Support your leaders to solve business challenges by making recommendations to improve performance and the student experience. Stakeholder Management -Stakeholder Engagement: Manage internal stakeholder relationships effectively. -Collaboration: Be a strong collaborator and communicator with Marketing, Account Management and Learning Design functions, to align with goals and processes. Other duties, as assigned. [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-keypath-education-job-sales-student-enrolment-team-lead] ; Requirements:- Education Higher education or similar. Experience - 3+ years’ experience in a Team Lead or equivalent role. -Demonstrated coaching and/or leadership experience. -Exposure in driving operational performance. -Proven record of accomplishment in a sales-oriented setting, displaying expertise in sales methodologies and tactics. -Ability to thrive in a dynamic, rapidly evolving work environment. -Strong attention to detail. -Proven ability to use initiative and independent judgment within established guidelines. -Experience within the Education Industry is highly valued. -Exposure to data analysis. -Employs the CRM (Customer Relationship Management) and telephony systems daily to direct Advisor activities. -Highly developed computer literacy, including the Microsoft Office Suite. -Excellent verbal and written communication skills. -Outstanding listening and comprehension skills. Other Requirements  -Adaptability to accommodate varying shifts across a range of hours. -Occasional travel may be required.