-Manages day-to-day shopping mall’s food court operations, ensures the quality, standards and meets the customers’ expectations on a daily basis. -Implement best practices to optimize workflow, minimize wait times, and enhance the overall customer experience. -Plan and work to budgets, maximize profits and achieve sales targets set by the Management. -Lead FandB team by attracting, recruiting, training, creating work schedules and appraising talented personnel. -Provide guidance and coaching to ensure consistent performance and growth within the team. -To lead, mentor and motivate a team of supervisors and staff, fostering a positive work culture, teamwork, and exceptional service delivery. -Review sales vs target and staff performance. -Establish and maintain positive and productive relationships with food court tenants/vendors. -Address tenant concerns and facilitate communication between tenants and management. -Ensure the food court complies with all health and safety regulations and food handling guidelines. -Handle customer complaints and resolve issues in a timely and satisfactory manner. -Ensure that the site is well maintained and correctly furnished/stocked to operate to maximum efficiency -Handle disciplinary issues, conducting annual review and confirmation of staff. -Constantly review, evaluate operations/procedures and suggest improvements to the management. -Report on management regarding sales results and productivity. [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-smart-legacy-sdn-bhd-job-operations-manager] ; Requirements:- -Candidate must possess at least Bachelor's Degree/Post Graduate Diploma in Marketing or equivalent. -Required language(s): English, Malay, Mandarin (an added advantage). -At least 5 Year(s) of working experience in the related field is required for this position. -Preferably Manager specialized in Food/Beverage/Restaurant Service or equivalent. -Must possess own transport. -Strong leadership skills and the ability to lead and inspire a diverse team. -Strong analytical skills; Good in problem solving. -Excellent communication, interpersonal, and negotiation skills. -Must have positive working attitude, willing to take up responsibilities. -Familiarity with food safety regulations, health standards, and hygiene practices. -In-depth knowledge of restaurant/food court operations, quality standards, and customer service principles. -Knowledge in cost management will be an added advantage. -Must able to work shifts (morning or noon shifts). -Must willing to work in shopping center / malls office. -Reporting to Director/General Manager.