-Provided support such as guidance, troubleshooting or consultation to dealers and customers on HRMS Products via phone calls, emails and remote access. -Keeps record of the job performed such as inquiries, complaints, feedback and solution provided. -Follow up unfinished job from time to time both internally and externally to ensure customer’s inquiries does not left unattended. -Able to work both independently as well as a team. -Ad-hoc task may be assigned by team leaders from time to time if required. [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-auto-count-sdn-bhd-job-software-support-hrms] ; Requirements:- -Diploma/Degree in Information Technology or relevant field. -Able to communicate in both English and Bahasa Malaysia. -Tech savvy with working knowledge of retails and FandB are added advantage. -Knowledgeable in Microsoft SQL will be added advantage. -Service-minded, patient, and able to communicate clearly with users. -Strong analytical and problem-solving skills. -Candidates fluent in mandarin is added advantages as role requires candidates to deal with mandarin speaking clients. -Familiar in POS hardware, networking and Windows OS troubleshooting. -Fresh graduates are encouraged to apply for this position.