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Glob Pro Brainhunters Sdn Bhd

Customer service

全职 (7:00AM - 3:00PM)

MYR 4,000.00 - 5,000.00

初级

1 年经验

Customer Service (Customer Service - General)

(办公室) Persiaran TRX, TRX, Tun Razak Exchange, TRX, 55188 Ampang, Kuala Lumpur, Malaysia

Customer service

(办公室) Persiaran TRX, TRX, Tun Razak Exchange, TRX, 55188 Ampang, Kuala Lumpur, Malaysia

职位详情

Job Responsibilities
● Competent in handling a range of banking enquiries to successfully support a
customer in their banking needs.
● Handling inbound and outbound (where appropriate) customer interactions.
● Delivering a strong customer experience through each interaction, demonstrating
ownership to drive first call resolution.
● Promotes and encourages the highest level of customer service in every interaction.
● Ability to effectively manage work schedules well, by being ready and available to
handle customers’ enquiries efficiently.

工作要求

Requirement
● 1At least 1 year experience in Customer Service (inbound/outbound)
● Ability to work in a high-volume, fast paced changing environment as required.
● Proficiency with personal computers and basic software packages and specialised
applications.
● Excellent communication skills and is polite and friendly at all times.
● Equipped to deal with customer conversations by displaying patience and empathy.
● Ability to follow processes and procedures to mitigate risk/errors.
● Must be competent to handle a set of core skills required for the role which includes
general banking and credit card queries.
● For Bilingual will be serving market such as MY/AU/SG, and as for Trilingual will auto
handling US market (permanent night shift)

必备语言

英文中文

技能

必要 (必须) 首选 (加分)

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