-Provide professional and friendly support via chat, phone, and email, ensuring prompt and accurate responses. -Serve as the first point of contact for check-in, cleaning, maintenance, and check-out issues, taking ownership of guest concerns. -Perform basic troubleshooting for common technical issues, such as Wi-Fi resets, boiler repressuring and other essential amenities available in a property. -Maintain a high level of quality and professionalism in all guest interactions. -Ensure guest satisfaction by proactively addressing concerns and providing solutions. -Stay up to date with GuestReady's processes, tools, and system updates. -Keep detailed records of guest interactions in our internal system. -Proactively find creative solutions to guest requests, ensuring an exceptional experience. [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-guestready-job-guest-customer-experience-associate] ; Requirements:- -Excellent written and spoken English (Additional languages like French or Portuguese are a plus). -Strong problem-solving skills and the ability to think on your feet. -Ability to multitask in a fast-paced environment. -Comfortable with technology and troubleshooting common issues. -Previous experience in customer service, hospitality or a related field. -Flexibility to work early in the morning, weekends, and holidays. -Positive attitude, proactive mindset, and attention to detail.