Our client a well established BPO is seeking a talented and enthusiastic Customer Service Agent (Digital Banking) to join our dynamic team in Petaling Jaya, Selangor (walking distance from Phileo Damansara MRT Station (KG11) . This is a contract position that will allow you to apply your excellent customer service skills to support our clients' digital banking needs.  -Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services professionally and courteously. -Providing accurate information and resolving customer issues related to digital banking products and services. -To meet the Key Performance Indicator (KPI) monthly. -Assisting customers with online banking, mobile banking, and other digital banking related inquiries. [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-kaali-hr-sdn-bhd-job-customer-service-agent-digital-banking-cp-tower-near-phileo-damansara-mrt-station-kg11-intake-16th-march-2026] ; Requirements:-  What we're looking for -Minimum SPM holder with least 1 year of experience in a customer service or call centre environment, preferably in the financial services or digital banking sector. SPM leavers are freshers are encouraged to apply as well. -Strong communication and interpersonal skills with the ability to engage with customers effectively -Excellent problem-solving and critical thinking abilities to handle customer queries and complaints -Fluency in English and Bahasa Malaysia, with the ability to communicate effectively in both languages. The ability to speak in Mandarin will be an added advantage.