We are seeking a highly organized and detail-oriented Ecommerce Operations Assistant to join our dynamic ecommerce team. The successful candidate will support day-to-day operations, ensuring that our online store runs efficiently and customer orders are processed smoothly. You will be involved in managing product listings, order processing, inventory control, customer service, and data reporting.

Key Responsibilities:

Order Processing:
Monitor and process online orders in a timely manner.
Ensure accurate product information and inventory availability.
Coordinate with the fulfilment team to ensure timely shipment of orders.
Inventory Management:
Track inventory levels and assist with stock replenishment.
Update product listings as needed (out of stock, new items, etc.).
Work closely with suppliers and warehouses to ensure product availability.
Product Listings:
Assist in adding new products to the ecommerce platform – tiktok seller centre 
Update product descriptions, images, and pricing on the tiktok seller centre.
Ensure all product data is accurate and optimized for search engines.
Customer Service:
Address customer inquiries related to orders, products, and shipping via chat.
Provide an excellent customer experience by offering timely and professional responses.
Reporting & Analysis:
Assist in preparing daily, weekly, and monthly sales reports.
Monitor and track ecommerce performance, identifying trends and areas for improvement.
Collect and analyse data to assist in decision-making for promotions and product listings.