Our Client is strategically located in the capital city of Kuala Lumpur, with a focus to provide high quality printing solutions from sizes starting as small as labels to medium and large packaging boxes. The company also features display standees for food products, auto parts, household products, furniture, electrical goods, Pharmaceutical products, bedding industries and many more.

They are a dynamic team of sales, administrative and production personnel who continually strive to meet and maintain the highest standards of service within the industry. They are reliable in shipment lead-time, consistent in quality and offer extremely competitive prices.

The printing machines are high-end German models renowned for sharp and consistent graphics and text.

Position: Customer Service Officer/ Sales Coordinator
Location: Kawasan Perusahaan Cheras Jaya, Balakong

RESPONSIBILITIES:

• Liaise with sales personnel on sales related matters.
• Assist in sales coordination activities, handle and interact with customers to provide information in response to inquiries about products & services.
• RFQ Handling, prepare cost breakdowns and liaison with customers in an accurate and timely manner.
• Perform initial checking on customer supplied items. E.g., Artwork, sample, color tolerance and feedback to customer should there be any doubts.
• Coordinate inter-departmentally on sample preparations and monitor new sample color tolerance and lab tests preparation
• Update and review paper requirement vs customer monthly forecast.
• Coordinate with Production to meet all customer requirement and deadlines
• Responsible for providing production schedule and releasing to production sections.
• Ensure that relevant raw materials and manpower are available for production run, especially during OT or normal day & Off Day
• Ensure that all activities and important records are documented as per ISO 9001:2015 requirement.
• Perform other job-related duties as assigned