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最新工作

Customer Success Senior Executive

全职

MYR 4,000.00 - 5,000.00

高级主管

3 年经验

Customer Service (Customer Service - General)

(办公室) Giant Hypermarket Shah Alam Stadium, Office (Block B) & Warehouse (DC02, Lot 2, Persiaran Sukan, Seksyen 13, 40100 Shah Alam, Selangor, Malaysia

Customer Success Senior Executive

(办公室) Giant Hypermarket Shah Alam Stadium, Office (Block B) & Warehouse (DC02, Lot 2, Persiaran Sukan, Seksyen 13, 40100 Shah Alam, Selangor, Malaysia

职位详情

Build and maintain strong relationships with customers by understanding their needs and expectations
Respond promptly to customer enquiries and ensure timely and accurate order processing
Handle customer complaints and concerns professionally, continuously improving overall customer experience
Manage operational tasks including:
Purchase order input
Shortage and rejection follow-up
Cut-off coordination
Delivery fee verification against MOQ requirements
Support upselling and cross-selling opportunities where appropriate
Collaborate effectively with the team and contribute ideas to improve processes and customer satisfaction

工作要求

Experience: Minimum 1–3 years of relevant working experience in Customer Success, Account Management, or B2B customer-facing roles

Industry Exposure (Preferred):

F&B, Groceries, Hotel, Manufacturing
Strong preference for experience in perishables and cold chain environments
Alternative Industry Exposure: Startups or eCommerce companies

Core Skills:

B2B customer handling
CRM system usage
Proactive and customer-focused approach
Strong discipline and punctuality
Hospitality mindset with a customer-centric attitude

Nice to Have:

Strong soft skills and communication ability
Good product and job knowledge
Sales or upselling background

Professional Conduct:

Must demonstrate professional communication and avoid the use of improper or non-formal language

Location: Shah Alam

必备语言

马来语英文

技能

必要 (必须) 首选 (加分)

福利

EPF & Socso

Annual Leave

Medical Leave

公司介绍

Job Majestic

SSM 注册号: 1252023-X

最新工作

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Helping job seekers to build a successful and happy career. We believe everyone deserves an opportunity to find a happy career.

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Build their successful career by providing career guidance, expert advice, interviews, videos, and a job board with wide selection of job opportunities.

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We help them to filter, engage and retain the talents by helping them to build an-depth company profiles or more. Job Majestic is a bridge between job seekers and employers.

Our Achievements

In March 2020, the Company has focused on building its talent pool to cater for its further growth in 2021. Currently, our platform has recruited more than 10,000 potential candidates to fulfil the job demands from our 30 business partners.

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